Poor quality and service from Delonghi

by Jim
(Bradenton FL)

We purchased this coffee maker direct from Delonghi. It broke within 2 months. For warranty service we had to send it at our expense to a service center. They've had it for 3 weeks and haven't even looked at it. The rep was rude and told us they may not get to it for 5 weeks. That's before they even look at it!!! Delonghi customer service basically told us TFB. Some friends of ours bought a Delonghi coffee maker and it failed within only a few months too. Avoid this coffee maker.