My Experince Of Keurig B66 Coffee Maker

My Experince Of Keurig B66 Coffee Maker

by Tom Smith
(Denver, CO USA)

Keurig B66 Coffee Maker. I experienced a "Not Ready" failure mode that locks up the Keurig coffee maker after randomly brewing a cup and emptying the internal reservoir.

I thought it was a one time issue with the first unit we purchased from COSTCO (Model B66 with extra K-cups bundled), but after quickly going through 3 units in less than 2-weeks over Thanksgiving (COSTCO processed the returns without issue) and talking to the Keurig Factory Service Department multiple times to ensure we weren't doing something to cause the failure, we became convinced that there was a fundamental manufacturing flaw across all the models that has not been corrected during the past three years judging by the posts I've seen on numerous blogs.

Our failures came pretty quickly after only 10 cups with the first unit, 5 on the second, and 1 on the third.

The Keurig Service Department said we should not plug any other appliances into the same outlet, which we followed precisely on the third unit... it made no difference.

Very disappointing to say the least. I also agree, Keurig has a great idea... but poor execution by not being able to quickly fix this obvious flaw.

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My Experince Of Keurig B66 Coffee Maker

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Rating

Stuck
by: Anonymous

OK, everyone is talking about the fix, but where is it posted???? My machine is stuck on NOT READY. I can't turn it off or do anything with it.

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Stuck
by: Anonymous

OK, everyone is talking about the fix, but where is it posted???? My machine is stuck on NOT READY. I can't turn it off or do anything with it.

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NOT READY message
by: PMB

February 6, 2010
I purchased the model from Bed, Bath and Beyond a month ago. After barely using the machine (an average of 1 cup a day), the horrible message, "Not Ready", flashed on. What to do? We tried all sorts of remedies and, occasionally, it will begrudgingly brew a cup. However, it is not dependable for it refuses to make coffee more often than it does. I am returning my machine to B,B and B on Monday. I will try one more time to get a machine that is not a lemon. If the second machine acts up(and from reading these other numerous comments I pessimistically suspect it might), I shall ask for my money back. What a pain in the neck! My husband loves the machine but who wants to put up with something that is not dependable and costs almost 200 dollars no less! You would think the company would have fixed the flaw by now since it is apparent customers have been complaining about it for at least three years.

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Keurig K60 Not Ready Mode Fixed
by: AJS347

Thank you for posting the Not Ready Mode Fix procedures. I kept doing them until something happened, and after wards until it started working the right way. My K60 is now working. I also descaled the machine in the process when the pump started working. I don't know if that helped. The company HELP contact said a technician will call from 8-5:30, M-F. How does that help if you don't get home until 6pm? I was at a loss until I found this website with procedures to try. What a Godsend!!! Thanks!!!

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B70 Platinum
by: CT

Looking for a Not Ready fix fot the B70 Platinum.
Any suggestions????

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B66 menu cycling
by: frustrated

01/23/2010
My B66 won't quit cycling through the menu. It will brew a cup but I have to be quick and push buttons simultaneously. I got it to work correctly once but when I turned it off and back on again to see if it was a permanent fix, it was back to it's menu cycling issue. I have turned off the auto off and automatic start/stop options and still am having problems. Guess I'll try a reset but was wondering if anyone else has seen this problem.

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Christmas Gift 2009
by: Melinda

I love the idea of this type of coffee maker, but Keurig simply has not perfected it yet. I'm on my third machine from Costco and this one is acting up too!! To bad i just bought 100 dollars in k-cups...ugggg.

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keurig b66
by: Anonymous

it was working fine for the first month, had several cups made and just this morning, after brewing a cup, it just shut off on me on the second cup...it shows not ready, push ON button, motor or pump ran for a few minutes then SHUTS OFF..water is not even pumped in..just wondering what wrong with it..unplug and plug but to no avail.

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This website..
by: Anonymous

needs to add dates and time when people posted these reviews... what a sad thing not to have this option. I would like to know when it started happening 2006 or 2008... well without this feature pretty worthless reviews.

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Glitch
by: Debbie

So, after three days my B70 went into shut down mode...after reading the posts here and trying the reset mode without success, I tried a new outlet...because the B70 had been plugged in to the same 4-way where I had also used my griddle. Griddles use a lot of energy while plugged in and I think that it caused the problem for the B70...unfortunate, since this really shouldn't be a problem for any appliance nowadays. So it either needs a dedicated/solo outlet, or it should be unplugged when other appliances or being used. Weird.

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Stuck in Not Ready Mode
by: Wade

After about 20 cups my unit started to get stuck in the "not ready" mode. I ran across this site. It has done it twice now between my last 5 cups of coffee. The first time it corrected itself after I turned it on and off several times. The most recent time I unplugged the unit and upon plugging it back and starting it, it basically reset..drew from the reservoir and heated the water. It acts like to me there is a problem, based on the comments on this page, a defect, in one or more of the sensors between finishing a cup and the draw of water from the reservoir. I have about 3 weeks to decide whether to return the unit for my money back. Too bad, because I was thinking about buying another as a gift.

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Not a full cup solution
by: Anonymous

We bought our machine for the office. We experienced several times that we weren't getting a full cup and couldn't figure out why. Finally we noticed that it was easier to just add water to the reservoir. YOU CAN'T do that, you MUST take the reservoir out and fill it. Now we haven't had the problem since.

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Thank you, Google!
by: 3ric

I had only one cup of coffee this morning when my B70 Platinum gave me the "Not ready" error and kept shutting down. I did some searching, came across this, was momentarily alarmed that I was going to have to send the machine back and go out for more coffee. I did a reset though and now am on cup #2. Whew!

I bought my machine at a department store just two months ago... This really shouldn't be happening with such a new machine. Looks like a QC problem. And the waste I'm reading about -- totally irresponsible. These things should be repairable to some degree.

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not filling cup full, problem solved!
by: Demaisra

I was a little baffled this morning when I tried t brew my first cup of coffee and it only filled 1/8 full. so I reset and filled about 6 times. Then I read that the Keurig doesn't like to share and outlet. Well I had plugged in my coffee grinder. It wasn't running but seemed to affect the function of the Keurig. I unplugged my coffee grinder and Wa~La, the next cup of coffee I brewed was perfect. I'm about ready to make my second cup right now. It is gonna be a great day after all.

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SOLUTION
by: Anonymous

experienced the same NOT READY failure and the coffee machine would just shut down!

We switched the plug to another outlet and it solved the NOT READY problem.

For some reason it cant handle sharing an outlet. Try switching outlets a few times and hopefully some coffee will brew.... this solution appears to be hit or miss...

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Youtube?
by: Anonymous

Can someone please please please put the reset procedure on youtube? With perhaps Keurig reset procedure as title. Of course Keurig wouldn't think to do this.

Thanks

--------------------------------

Thats a very good suggestion. Infact we receive many Keurig customers who face this problem. A video would be great. We can upoad it on this page itself.

If someone does decide to do a video, you can contact me using this contact form and I can upload the video onto the site.

Thanks

Admin
all-about-coffee-makers.com

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Fixed my B70 stuck on BREW
by: Anonymous

My B70 was having the opposite problem, it was always stuck on BREW but wasn't actually doing anything but humming slightly. I tried unpluggin and reprogramming with no effect.

I then followed HankDoll's post dated March 12, 2009. Machine was plugged in and but turned off. I pressed the buttons to the right and the left of the menu button together and then let them go together.

2. I pushed the menu button 4 times. Machine is still off.

3. I turned the machine on and it said "not ready" but when I put in a K-cup, it brewed fine. and came back to not ready as it should.

I still don't trust it and I'm glad I'm getting another but at least I've got myself a nice large glass of iced coffee. Thank you HankDoll!

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Thank you!
by: beth

Thank you so much for posting this link. My machine is about 14 months old and I just got this problem.

I am now reconsidering purchasing one for my mother-in-law as I do not want to maintain both machines.

It really is a shame as I love this machine. My girls make hot chocolate and I have no worries about them getting burnt. Everyone can get their own flavor and strength.

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Fixed!
by: Anonymous

Thank you - worked perfectly. Only thing I would add is that you have to push the key sequences quickly - after several deliberate attempts of trying to do things exactly right, it finally worked after I got ticked and just started pushing buttons fast - and that the numbers that display are often different than those give in the instructions. To whomever posted the original instructions, you should get some kind of award...

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Thank you! Saved my B70!
by: Anonymous

I cleaned and packed my B70 for vacation (don't leave home without it!). Not sure what happened en route, but when we unpacked and started it, I got the blue screen of death flashing "NOT READY" and the power switch did not work. I followed the B70 instructions below - I did the Step 3 sequence 3-4 times before I was speedy enough. My beloved B70 is back up and running. Thank you!

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Worked for me
by: Murf4bz

AH, this is great. Followed instructions to the "T" for my Keurig B60. Like the othe post it took me about 8 tries on step #3, becaus you do have to be very quick, or it won't work. Thanks to whom ever posted.
Murf

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Still Not Ready
by: Bummed w/ no java

So when I got my new B66 in today, I plugged it in, NOT READY automatically starts flashing, I haven't even touched the first button. The LCD is blue the Not Ready is flashing. Push the power button, nothing different happens. The blue light doesn't come on in the resovoire... I call Keurig, the CS rep is so helpful telling me it's nothing I did wrong, it's an easy very simple fix...takes my information and tells me someone will call me back tomorrow. I have followed any and all suggestions from this site with no luck so far.

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Priming Problem Keurig B60 B66
by: Godflesh777

the machine is amazing and after about 5-15 mins of trying the 3 step suggestions for priming the unit posted above for the B66 or B60 either model you'll find it works fine after some messing around with it

also you'll be hard pressed to find a better coffee machine for under 300-600 dollars than a keurig B60 SE or B66 platinum

it's truly a luxury item in my opinion
initially it's a bit frustrating though

then you realize that you can read forums for help and have more patience than a child with legos

5 stars but disappointed @ priming error

consumers deserve a recall for something this complex as a typical start-up issue workaround

like a "reset" button maybe? lol

-GF

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Keurigs are Awesome, Company Sucks
by: Anonymous

Having bought, sold and fixed over 20 of these machines I have to comment that they are one of the most reliable and best designed home appliances I have run into in a long time. What sucks is that this wonderfully Green and Awesome company (check into the awards they recieve) Green Mountain Coffee is so ignorant when it comes to their customers and the planet. They don't sell any parts period. If you have a problem with a coffee maker you throw it out and they send you a new one. You need a water tank lid or a drip pan for whatever reason your SOL unless its under warranty and then you are forced to throw out the entire unit and they send you a completely new unit! Waste beyond comprehension. Until recently and still to some extent they don't even share the codes to fix the damn things. The customers here are caught in the middle of a global transition to products that the manufacturers dont want fixed under any conditions. Planned obsilecense at the extreme. It is a shame to say but almost all the problems I've read about here can be fixed with very little effort. I won't share my secrets because thats where I am trying to make $$ but it makes no sense whatsoever for Keurig (Green Mountain Coffee) to leave customers like you hanging.

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Keurig is the best
by: Lisa in RI

We have a Keurig at the office that has been running perfectly for 2 years. I bought a B66 for home and it ran great for 6 months and then started leaking out of the bottom along with rust. I called customer service and they immediately replaced it! I didn't even have to ask. Now that is extraordinary service!

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NOT READY at startup
by: Anonymous

Got a new B66 at Sams's today.
Just like other posts I got the NOT READY prime read on the screen after exactly following the enclosed startup prime instructions step by step... Got the NOT READY prime read after step 8, ie "Press flashing blue mug button". A little frustrated I tried unplugging and plugging, which did not resolve the issue. However, just opening and closing the K-cup holder a few times solved it...Maybe include that as step 9 in the instructions to resolve some frustrations. It works great, and beats expectations.

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Finally, B50 working again!
by: Hyun Jin O

Thanks to this post, I was able to get my Keurig working again. It did take quite a few tries to get it right, but the steps did eventually work on my B50.
The difference with mine was that I didn't have to unplug it. But there were a few differences.
1. I got to a number as close to 00:00 as possible by pressing the menu button a few times. Then I unplugged it and it seemed to reset to a point where my display was reset. But no "prime" yet.
2. Try the sequence again and keep pressing menu until you get to 00:00 and then follow the sequence of right, menu, left. However, (for me anyway) it just went straight into "prime".

Good Luck!

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NO PROBLEM HERE
by: Anonymous

i love this coffee maker. I purchased it from BJ wholesale club: model B66. It has had no problems and I love it! I have used it many, many times and it is perfect!

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B66
by: Locogato

Just got my B66 and am dismayed at the problems that are listed on this site. I bought the B66 after reading 6 posts of praise on another site.

What really pisses me off is that you are locked into their cups of coffee. Enough of that crap. I cut the top off of the first cup I ran, flushed it out and filled it with my own ground bean coffee. Works like a champ.

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B 50 problems
by: penkeeper

My machine worked for approx 6 weeks. Now: it displays "ready", I put the K cup in and it says brew. Whether I pick the large or the small cup, each time, it does not brew but goes back to "ready". The machine feels warm. Anyone know what to do for this? Am waiting a call back from customer service.

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b70 reset
by: Hankdoll

These instructions do infact work for the B70. Make sure the machine is plugged in but turned OFF. Then press the two round cup selector buttons on the side of the menu button at the same time and release. Then press the menu button 4 times. It'll now say 0:00 and BREW. Do as the directions below state (step 3), push the round right cup selector button and keep it pressed, quickly hit the menu button and then the left round cup selector button and release the left and right cup selector buttons at the same time. Unplug for about 10 seconds. Then turn the power button on the back of the machine. It will say PRIME when it comes back on. If it doesn't then you didn't do step 3 correctly. Step 3 is difficult because there is no indicators telling you that you did it correctly. Once you get it right, hit the brew button and drain to Prime. Worked for me, however it didn't correct my problem because the water comes out cold...must be a bad heating element. :(

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Re: Reset instructions for the B60
by: Manta

I have tried the reset instructions laid out on this site but I can never get to 6:09. After I press on small/medium cup buttons and hit the menu button 3 times I still get the regular menu items. Any suggestions?

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Awesome B66
by: Anonymous

I have this model and it works great

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reset instructions for the b66
by: Anonymous MA

I just received a new B66 and the machine shows not ready. I followed the reset instructions and was able to complete step 1 & 2 . I have done steps 3 & 4 at least 10 times and I have not been able to unlock the machine. Any suggestions on what I may be doing wrong? This is very frustrating because we have an older model that we have had no problems with!

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Can't get these instructions to work, Need reset instructions for B70
by: Thirsty in San Antonio

I too have the problem of the "Not Ready" light and I too have had no help from Keurig. They kept telling me that they would call back but did not and when I finally called them enough they asked if I had descaled the unit and when I indicated that I had not because the sensors never told me to, they said the instructions were clear that I had to do it any way. They have offered me a discount, but will not replace my machine. They tell me that the heating element has failed and that it cannot be fixed and that my only option is to buy a new one. I doubt that, because I have been faithful to put nothing other than bottled distilled water in it since day one. I have probably spent more money on bottled water than I did on the original machine trying to avoid just this problem. I have opened the bottom and find that the water in the tubes is crystal clear and there is absolutely no signs of residue.
The instructions here may work for a B60 or B66 but they do not appear to work for the B70. Does anyone have reset instructions for this model B70?

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Reset instructions
by: Bitterman

OK. I had the exact same "Not Ready" freeze-up on my brand-new B60. Another generous owner posted these reset instructions which worked beautifully. I had SLIGHTLY different readouts on my LCD but the effect was the same. Here are the reset instructions:

Here are 4 steps to fix this:

1. Simultaneously press and release “small mug” and “medium mug”. Immediately afterward press “menu” 3 times. (Menu is the black button under the display screen.) You should see a time 6:09 on your screen. [MINE READ 6:05]

2. Press “menu” once. Your LCD screen should say Brew 0:00. [MINE READ 0:01]

3. (I messed this step up like 10 times and had to unplug the machine, then replug it and start over at step one. You have to unplug if the LCD displays “auto ____”. If it continues to flash “Not Ready” and “Brew” then you can just keep trying step 3). Press and hold “medium mug”. While holding “medium mug” press and release “menu”. Immediately after pressing “menu” (while still holding “medium mug”) press “small mug”. Release “small mug” and “medium mug” at the same time. This entire thing needs to be done very quickly. as soon as you release “menu” go to “small mug” and release both buttons quickly.

4. Unplug the machine (do not turn it off). Wait for 3 seconds or so. Plug it back in, turn it on and follow the instructions for priming.

X Close Editor

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Submitted by: Bitterman

Title

Comment
OK. I had the exact same "Not Ready" freeze-up on my brand-new B60. Another generous owner posted these reset instructions which worked beautifully. I had SLIGHTLY different readouts on my LCD but the effect was the same. Here are the reset instructions: Here are 4 steps to fix this: 1. Simultaneously press and release “small mug” and “medium mug”. Immediately afterward press “menu” 3 times. (Menu is the black button under the display screen.) You should see a time 6:09 on your screen. [MINE READ 6:05] 2. Press “menu” once. Your LCD screen should say Brew 0:00. [MINE READ 0:01] 3. (I messed this step up like 10 times and had to unplug the machine, then replug it and start over at step one. You have to unplug if the LCD displays “auto ____”. If it continues to flash “Not Ready” and “Brew” then you can just keep trying step 3). Press and hold “medium mug”. While holding “medium mug” press and release “menu”. Immediately after pressing “menu” (while still holding “medium mug”) press “small mug”. Release “small mug” and “medium mug” at the same time. This entire thing needs to be done very quickly. as soon as you release “menu” go to “small mug” and release both buttons quickly. 4. Unplug the machine (do not turn it off). Wait for 3 seconds or so. Plug it back in, turn it on and follow the instructions for priming.

Cancel Delete Delete & Ban

throbber Updating Comments page...

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THANK YOU!
by: Summer

I am sooooooo glad that the reset instructions were on this page. I was on my second machine and utterly frustrated. This page was a life saver.

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Keurig has a great warranty
by: Coffee King

Keurig has a great warranty...any defective brewer should and will be replaced at no cost to you...insist on it when you call customer support

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Yay!
by: Expectant B66 Owner

Glad to report that I am no longer expecting my little treasure but am now enjoying it! No error messages so far, just warm delicious brew. I am printing out the reset sequence to have on hand should things go awry. Thanks folks for the info.
One interesting note: Sam's Club's B66 bundle came with the water filter assembly and extra filters instead of the My K-Cup accessory. I was ecstatic as I was going to purchase it anyway. I can wait on the other with 96 brews to enjoy. Good luck!

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Great heads up
by: Expectant B66 Owner

Thanks, Tom, for the reset enlightenment. Now when my Sam's Club purchase arrives, I won't be waiting on tech support to call me back should mine suffer the same issue. I just hope I get it right before 10 tries, as I'm impatient as they come. I wonder why the sequence is such a big secret?

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finally, the B60 reset instructions
by: Katie

Aaron, thank you on behalf of frustrated coffee drinkers everywhere!
Keurig customer support is about as unsupportive as you can get.
Thanks again

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Reset Instructions Keurig B60
by: Aaron Phillips

Keurig B60 reset instructions worked for me. A little tricky.

http://www.anothermansblog.com/keurig-not-ready-message-b-60htm/

This was very difficult to find via Google - so I posted it on my Blog in hopes of putting what people are looking for towards the top of the rankings.

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it finally worked
by: Ken from NJ

I used the same directions, but it didn't work. After many tries, i did step three, but didn't toggle to 0:00, I think it was 0:05, and presto it went into the prime function!

Also, I got frustrated waiting to hear back from the Teck people at Keurig when I found this link

Thanks

Ken

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Keurig B66
by: Anonymous

I read all these great reviews about how everybody loved this machine. My husband and I brewed 4 cups when we brought it home and thought the coffee was terrible. I think it is a great idea, but again we kept brewing hoping that the next one would taste better.

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love our new coffee maker!
by: Judy

Our son and daughter-in-law gave us this unit for Christmas and we love it! On the second day, we turned off the 'ready to brew' button as we are not home during the day and found it a waste of energy keeping the water hot that long. Is it all right to do this? Or should we leave it on all the time? When we want to brew a cup, we just push the button and wait for it to warm up again, which only takes a few minutes.

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RESET SEQUENCE
by: Anonymous

Does anyone know reset sequence for keurig special edition

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Customer service doesn't know reset code!?
by: Dani

Upon opening my B60, we too couldn't get by the prime phase, it just said "Not Ready"

We called customer service and although they were very polite and nice, they couldn't help up reset the machine~ they said that only the technical department had that code. Not wanting to have to wait till tomorrow for technical support to call me back, I found this site online.

It's funny that customer service didn't have the reset code but you could post it so perfectly for us.

Thanks to your code, the machine is now working! Thank you. I just think its ridiculous that customer service couldn't have just given me that code to reset machine.

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Keurigs that don't have problems...
by: Tom Smith

I can only comment on my own personal experience, so I don't know if there are other Keurig models that are more reliable. I am on my 5th unit (which is working perfectly as of today). I went through 3 B66 Models from Costco, and am on my 2nd B70 Model from Kohls. Based on my experience, there may be an issue with Keurigs being able to handle power fluctuations. When I spoke with the Keurig Customer Support folks, they strongly recommended NOT plugging in ANY other appliance to the same oulet you have the Keurig plugged in. I followed their advice on my 3rd and 4th units and they stilled failed. When I added a surge protector between my 5th unit and the wall, I haven't had any further issues. May just be the luck of the draw on units, or it could be the surge protector provides that last bit of protection. One final note, I do turn the unit off between brews. I have a sister and a brother that both have had Keurigs for over a year with no problems.

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Do any Keurigs not have "not ready" problem?
by: Katie

I was just about to buy a B70 when I found this page. Now of course I am having second thoughts! It sounds like all of the Keurig home brewers have problems - is this correct? Is there a model that does not have such problems? And is there another brand to consider? I could not find one online. Also it's interesting that the website singleservecoffee.com highly recommends the B70 and makes no mention of the "not ready" glitch". I will not be taking their advice anytime soon!
Thanks in advance!

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B70 Reset Help
by: Anonymous

Thanks for the reply, but even though I followed the instructions it still will not reset! Any other advice?

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Help Resetting B70
by: Anonymous

The button on the left of the "MENU" button is the "small" button.

The button on the right of the "MENU" button is the "medium" button.

Good Luck!

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Help resetting B70
by: Anonymous

I am having an issue with the reset directions on this page. Where are the buttons for the small and medium mug? Thanks for any help.

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Help with resetting the B70
by: Anonymous

I am having an issue with the reset directions on this page, what button is for the small and medium cup? Thanks for any help.

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all lcd light flashing
by: Anonymous

I have had the kuerig for months and love it, but today all the lights were flashing and nothing was happening. I called customer service and they said their tech would have to call me back to walk me through the resetting process and they couldn't guarantee a same day call back. That sucks because I really need a cup of coffee. I don't understand why they don't add the resetting instructions on the troubleshooting section of the manual. So annoying!

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Not Ready
by: Debby

My B66 is also Not Ready. I bought 2, 1 for my Dad and 1 for myself. I will really hate it if my dad has the same issue. I've tried the reset thing but it didn't work. Customer service is suppose to call me back.

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Works perfectly
by: Russ, Grapevine, TX

My wife and I received a Keurig B66 as a Christmas present (25Dec08). We just put water and a K-cup in, waited a short period until the ready script displayed and brewed an excellent cup of coffee. Since then (four days hence) we've brewed about 20 cups of coffee without a problem.

On the "not ready" comment above: I also got that script when I'd forgotten to put a cup into the machine and closed the container. Could it be that there was no new coffee K-cup in the machine?

A further point: I've noticed that the flavor is affected by how large a cup one brews. Even with "bold" coffee, the large cup makes it too weak for me (My wife likes it weak.). I find that either the small or medium brew size works best, depending on the coffee. Recommend owners experiment.

Great machine!

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It works again!
by: Anonymous

I have reset the new B70 according to the instructions on this page and it resolved the NOT READY problem. Hope this problem will not happen again. Thanks for sharing the instructions!

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Thank you
by: Kerri

Thank you so much for documenting the reset process. I have a different model, but when I got mine home and plugged it in it said "Not Ready". It's been like this for 3 weeks because I was never home when a tech called me back. I was on hold this morning for a while and started looking on how to reset it. This worked and I now have a working coffee maker that is great.

Kerri

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A few more thoughts...
by: Tom Smith

Thanks for documenting the "factory reset" button press sequence. I went through that process on my second unit without success... I'm glad to see that it worked for you. Believe it or not, I'm currently on my 5th unit! I've upgraded to the B70 unit but have had one of those go bad too. I don't know if it is a coincidence or not, but I have installed a single outlet surge protector from Radio Shack as a precaution, just in case power fluctuations are causing my problems. The surge protector was only about $8, so I figured it was cheap insurance. Based on conversations I've had with the Keurig service people, I suspect that all their units are sensative to power fluctuations. I still like the Keurigs when they work!

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Fixed Not Ready Mode
by: Anonymous

Bummed - I talked to Keurig this morning.

There are 4 steps to fix this:

1. Simultaneously press and release "small mug" and "medium mug". Immediately afterward press "menu" 3 times. (Menu is the black button under the display screen.) You should see a time 6:09 on your screen.

2. Press "menu" once. Your LCD screen should say Brew 0:00.

3. (I messed this step up like 10 times and had to unplug the machine, then replug it and start over at step one. You have to unplug if the LCD displays "auto ____". If it continues to flash "Not Ready" and "Brew" then you can just keep trying step 3). Press and hold "medium mug". While holding "medium mug" press and release "menu". Immediately after pressing "menu" (while still holding "medium mug") press "small mug". Release "small mug" and "medium mug" at the same time. This entire thing needs to be done very quickly. as soon as you release "menu" go to "small mug" and release both buttons quickly.

4. Unplug the machine (do not turn it off). Wait for 3 seconds or so. Plug it back in, turn it on and follow the instructions for priming.

GOOD LUCK :o)

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Exact Same problem Bummed
by: Anonymous

I didn't get through the priming phase either :o(

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I'm ready - It's NOT
by: Bummed

After giving my sister one of the models last year for Christmas she returned the favor this year and gave me a B66 modle from Costco. Excited to get it going I unboxed the unit and proceeded to follow the Prime Instructions. After filling the water tank I pressed the Prime button and the B66 vibrated (cool blue lights and all) but I didn't notice it drawing much water from the tank and I noticed that the display screen webnt to NOT READY. This is normal as the book says it will take 3 min to warm the water, and afterwards you can press the cup button and run clean hot water into your prepositioned cup. 3 min passed.. 20 min passed still NOT READY. Unplugged unit to attempt a reset... Comes back on with NOT READY. Nothing I do at this point clears the unit. Called customer service, a technican is suppose to call me back tomorrow as they are off today (day after Xmas). Customer service did say that the unit should have sucked a bunch of water out of the tank on the initial prime which it did not. I figure the pump is bad. The unit is heating as it feels warm. So I am Bummed and now waiting on a return call. Did this happen to you too?