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Keurig Coffee Maker - Do not recommend buying it!

by msamples
(Florida)

Bought the Keurig two weeks ago. Worked fine a few times then began to shut off on its own during the coffee making process. Took it back for a refund yesterday. Do not recommend buying this crap.
What an expensive piece of garbage!

I'm going back to my old Gevalia coffee maker which has worked for 8 years without a problem.

Comments for
Keurig Coffee Maker - Do not recommend buying it!

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Dec 19, 2010
 2nd Unit
by: Dave

We have had one for three months and love it. Then one day it started gong bad. I went and bought another one and have had it for less than a week and it has stopped working.
So now I have two to return.
Dec 11, 2010
 On 2nd Keurig and not so sure..
by: Anonymous

I got my first Keurig Christmas of 2009 and it worked well for about 6 months. After 6 months, I started to experience the half cup ordeal. I tried descaling the machine but still ran into problems now and then. Eventually, the machine wouldn't even give me a half cup. A second descaling, cleaning the needle and several calls later, they sent me a new machine in November of 2010. The second machine arrived, ran great for a few weeks and now I am back to cleaning the needle, dealing with a delay in brewing etc. Oh, did you know that after you have hot chocolate, you are suppose to run a hot cup of water afterwards? Yeah I didn't either. Also, if you use your own grounds, you are suppose to use course grounds. No one told me that either. I am about to call them and ask for another machine I am so fed up!
Sep 06, 2010
 LOVE my Keurig but have had probs w/ 2 dif makers
by: KeurigGrl

I got my Keurig for Christmas from my family and loved it from the start. However not too long after it stopped making coffee, or would make different sizes than what I had picked. The lady at Keurig was WONDERFUL and sent me a new one, didnt even ask for the old one back. She even sent me a bunch of Kcups and let me order some online, no charge!!
I got the 2nd in March, and now just started having problems with the 2nd. It wont even make the coffee but it will say "ready to brew" and "brewing", but does nothing. It started by making different size cups than I chose and then would not make the coffee after I pushed the button, to not working at all. The last time it worked, I tried like 10 times to get it to brew, then it finally did but made less than I picked. Now nothing. I would recommend buying one however because its an electronic unit, there can be problems. Im sure this doesnt happen often. Its just weird mine came from QVC (1st one) then the 2nd came directly from Keurig. What are the odds? I emailed the lady I dealt with before, hope she helps me out! I would recommend them and have foudn their customer service to be great so far.
Aug 09, 2010
 terrible customer service
by: Anonymous

My warrantee had expired. It took about six long phone calls to find out that there was no service or repair available. The best they would do was offer me a decent price on a new machine. After wasting about three hours of my time, they offered me a deal that saved about 40 bucks -- roughly what i could have saved using a coupon at Bed Bath and Beyond. What a run-around. What they call "technical assistants" and "specialists" are really poor salespeople.
Aug 04, 2010
 keurig coffee maker was okay for 1 week
by: Anonymous

The coffee was not hot enough and the temperture was up all the way and still coffee was lukewarm. I brought machine back to the store and got my money back
Jun 21, 2010
 Give them a chance
by: Anonymous

You should have called Keurig customers service. They would have made things right. They would have sent you a new brewer and extra coffee for your problems. Besides if your a real coffee drinker and appreciate the gourmet taste of coffee than do as I did, put the Gevalia away and go back to Keurig, no waste, no fuss, no mess and no waiting. Just give the folks at Keurig a chance. Best customer service around.

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