Keurig Coffee Brewer - Frustrating! Super High Maintenance!

by Stephani
(Cibolo, TX)

Keurig coffee brewer could be a wonderful thing, but...I have descaled, I filter my softened water twice, and have done everything that the company has recommended to rectify my brewers issues.

After contacting the organization last time I came away very upset at the customer service I received and how rude my "specialist" was. The first individual that I spoke with was polite and helpful and let me know that my coffee machine should not be shutting completely down and I would receive a call back. The call back was disastrous. I didn't get the call back when I was told that I would and then when I did, the woman was very rude and condescending. During this entire process I felt as if the blame of the products defects were being placed on me and NOBODY ever addressed the fact that the kuerig coffee machine obviously has electrical issues because it shuts completely down as if it has been unplugged and blows my electrical socket's circuit.

With that being said, the fact of the matter is I purchased the Keurig brewer because of it's perceived convenience and I ended up paying $189 for a product that is higher maintenance than a Hollywood diva.