coffee-makers





Keurig B70 B77 Problem Solved!

by Chrisnbc
(Lake Charles, LA)

My aunt has a Keurig and I just bought one for my mother and one for me because we like the coffee so much!

Her coffeemaker was giving her trouble - not pumping water through. She tried every cleaning method recommended by Keurig, then she took a can of compressed air - like the kind you use to clean out computers. She put it over the opening as tight as she could as she did not have the "straw" on her can. The "clog" in the water tube dislodged and water sprayed out. (Do this when the machine is cool as hot water can burn!) Her Keurig is now working great!

Comments for
Keurig B70 B77 Problem Solved!

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Jan 18, 2012
 YAY!!!!!
by: Anonymous

It worked!!!!! Thanks so much for posting!
Jan 17, 2012
 Exactly what I needed!
by: Kevin

I was able to fix my girlfriend Meghan's broken B70 using the instructions provided. The result: I look like a stud. I'm looking forward to an appreciation bj tonight. Thanks!
Jan 14, 2012
 Fake Keurigs
by: Barry

If you have purchased a B70 for $100.00, $125.00 and not close to $200.00....you probably have a fake that was made in Maylasia or Indonesia. The fake machines do not have the same inner workings as the authentic machines. This is why Keurig is no longer honoring warranties of machines that were purchased online and not through a reputable supplier like ie: Kohls, Macys, Belk, etc.
You can buy fake keurigs here. This is what you are getting if you are buying from ebay, overstock, amazon, etc. and these are fakes. Buyer beware !
Jan 08, 2012
 Yep it works!!
by: Scott n Denver

Today's my Wife's Birthday and her's has been stopped up for a week. Now that I found this fix she says best gift ever!!!
Dec 28, 2011
 this fix really works
by: Anonymous

My aunt tossed her "old" B70 into the garbage can after she was unable to get the unit to draw in water.

My mom told me my aunt had tossed it (we discuss everything it seems) so I called my aunt to ask if she would save it for me so I could try and repair it since I have repaired many other devices in the past successfully.

A quick google search led me to this site and the solution to this particular malfunction of the B70.

I was amazed this was all it took. So was my aunt who had unfortunately bought a new B70 to replace the "faulty" one.

Now each of us has a B70. Thanks auntie!
Dec 27, 2011
 Add my Name and thanks
by: cudaguy

I have not used my 1 1/2 year old B-77 for about a year and bought some k-cups and clean it up only to find it would not pump. It would power up do nothing but humm and then power off. After cleaning the filter both from top with brush and removing to find the flow fine. I found your compressed air trick. I have several cans on hand always for I work on clocks. It spit out all the old water and air gap from sitting just air blowing up the overflow and I am now drinking a cup of coffee while thanking you for some good easy to advice. Which certainly beats sending it to service center. Glad I did one more yahoo search before throwing in towel.
Dec 20, 2011
 compressed air
by: Florida

I did it just like you said well I used a regular size straw to pump the air in it works!!!! TY TY TY I can now used my Kurig again
Dec 07, 2011
 Kuerig Fixed :)
by: AGM

Just did the compressed air thing into the little upper L shaped tubing when you take the water resevoir off. Had to blow air thru twice and the third time I managed to get a flow of water for coffee!! Actually got a full 12 ounces out! Woohoo!! Compressed air works!
Nov 27, 2011
 Love my Keurig
by: Anonymous

My Keurig was wheezing and sounding like an iron lung so I started searching the ne. I descaled but the first vineger bath didn't do much. Then I found another article that made sense. Fill the resevoir with 48oz. of vineger, run the vineger through until the fill light starts flashing. Then leave the brewer on for 4 fours so the vineger sits in the system while the brewer heats; flush with clean water and try it again. I also found that if you don't descale, calcium builds up on the heating element.
Sep 19, 2011
 Help!
by: Anonymous

I came home and my Keurig was making a noise and all the buttons were flashing. I pushed every button but nothing would stop that noise. I finally unplugged it and thought I guess this is what it does when it needs to be descaled. Put the vinegar in the reservoir but the machine won't do anything and all the buttons keep flashing.

I did notice that the thing you set your cup on was full of coffee and there was some liquid in the base that you put the reservoir in. I don't know what happened. As this is a replacement Keurig won't do anything about it.

Has this happened to anyone else? Any suggestions?
Sep 16, 2011
 Brew Sizes
by: Anonymous

I have a Keurig B77 & I just can't seem to figure out how to set the brew sizes. Which button does what, the machine has no owners manual so I don't have a clue how to make it work. Can someone tell me how to work the B77 please?
Sep 05, 2011
 compressed air worked
by: ted

My unit was also putting as much water back into the tank as in the cup. I used compressed air to blow backwards into the overflow tube which was dumping water into the tank. Water came out the needle which punctures the K-cup. Than I put tank back on with new clean filtered water and ran a cup. All worked like new.
Aug 03, 2011
 Use canned air on filter too!
by: Shawn

I use my own coffee not the pods, so I also cleaned that filter with the canned air. Machine is working great! Thanks for the tips!!!
Jul 29, 2011
 B70
by: Anonymous

I just had the same half brew problem as described here. Customer service walked me through all the trouble shooting and when it didn't work said they would be sending me a new brewer. This time it is a b76. I can't say enough about how impressed I am with this company. Had a friend who had a problem that they worked through on the phone and they still sent her free coffee for her troubles! I hope the new version has the kinks worked out.
Jul 26, 2011
 Call customer service they will help
by: Deb

My B70 is 19 months old and began drawing water in and not dispensing it even though it said brewing. I descaled it twice, unclogged needles with paperclips, tried the compressed air trick - nothing helped. I called customer service today and they are honoring the warranty and sending me a new machine with a new warranty. I didn't even ask (although I was planning to). If you are having trouble with your machine just give them a call.
Jul 24, 2011
 Canned air worked!!!!!!!
by: Anonymous

Thank you!!!! I thought my kriton was a goner! I had the air with the straw so I put it to the return straw on top of water reservoir and pushed. Whoosh, water came out and then poof, the machine was working! Crazy but it worked. Now I am doing a descale for good measure. Thanks for the wacky fix!
Jul 18, 2011
 Wow! I'm sold on Keurig's CS...
by: cb51dad

Owner of two B77 brewers from Costco. First one lasted ~8 months (short brew, intermittent power on/off). Exchange with Costco was flawless as usual. Second brewer is about 1 1/2 years and started to short brew, water back into the reservoir, descale indicator. Tried ALL troubleshooting techniques I found on the internet (banging, straw blow, 100+psi air, sonic toothbrush, paperclip, recycle vinegar, etc.).

Finally broke down and skeptically called customer service after reading success stories of others. The representative was extremely pleasant and professional as we unsuccessfully walked through some of the troubleshooting procedures.

To my surprise, the representative said that they will send me a new unit and in return, send them my current k-cup holder along with the service number they provided. That was it. The brewer arrived four days later and I just sent out the holder.

I understand that the brewer itself might be flawed in its design that issues seem to be repeating themselves in the many forums that involve Keurig, but at the same time, they are willing to appease their customers to some extent. I don't know how long they can sustain this practice, but I appreciate their effort and will continue to support them. Now if they can only make recyclable cups.
Jul 16, 2011
 Clean the strainer
by: Scott

I've been having problems with my machine not pulling water through and it would only make partial cup and then cut off after brewing. Tried descaling with vinegar but didn't resolve. Here's what I found and corrected and now the machine is working great. Remove the water tank and you will see a black strainer inside the base of the unit where water pumps from the tank. Upon inspection I noticed it looked clogged. I tried to clean with a tooth brush but was unable to really do so. I turned the machine on side and removed the bottom (be sure to remove the tank first and have a towel handy for any water that flows from inside machine). Remove the 2 screws holding in place the fitting that flows water from the tank. You can now access the screen and actually remove it from the rubber tubing. Now you can easily clean. Mine was clogged with what appears to be dust and such that may have collected over time when the tank is not in place being washed. Reassemble and you should be good to go. Like I said, I tried a lot of different things I had read, but couldn't seem to fix. This simple fix now has it working great. Use a flashlight to see your screen before removing. If it appears clean then this may not be your problem.
Jun 09, 2011
 B77 NEED HELP ASAP
by: Sandra Houtz

I just bought a used B77 and the display reads: "Auto Off Set" and NO buttons will do anything HELP ME!!!!

Sandra Houtz
SandraHoutz@aol.com
Jun 04, 2011
 My fix for Keurig only brewing half cup
by: Kathie

I use regular coffee in my Keurig most of the time as it is cheaper than the K-Cups. My brewer began brewing half cups. I followed Keurig's instructions for De-Scaling etc. and it did not work. I tried canned air but had no luck. It then dawned on me to try running a K-Cup through the K-Cup holder to see if it would brew a full cup, and sure enough it did. This was narrowing down the problem to the optional Keurig filter I use to brew regular coffee with. I took the coffee filter out of the machine and it looked like it had a film of coffee clogging up the holes in it. I cleaned the filter and low and behold a perfectly brewed FULL cup of coffee.
May 22, 2011
 Compressed air in overflow tube worked!!
by: Guy S.

Compressed air in overflow tube worked!!

Worked nicely on a B77 model. No water dispensed from the pin when I used the air so I was skeptical, but it worked!

Guy.
May 19, 2011
 Great company- Awesome service
by: Anonymous

I have the Keurig B70 model (from Costco) and my water was filtering the hot water back into the reserve and very little to the cup. I tried cleaning per the manual and nothing worked, so I called the company and they walked me thru more troubleshooting procedures and it cleared up a little but not all the way. They are sending me a brand new Keurig as well. They were so helpful and wonderful. I was surprised they said they would just send me a new Keurig since I've had this one for over 1 year. Awesome customer service!!!!
Apr 16, 2011
 Great Company
by: joe

Had all the same problems as everyone and nothing worked. Called Keurig and I'm getting a new machine! Great Company! Don't kill yourself....pick up the phone.....
Mar 21, 2011
 canned air
by: malikacid

Looks like they're re ferring to blowing the air into the larger needle that points downward from the arm of the unit. Iv'e had this problem w/ a Model B70 Platinum. I took a different, more technical aproach, as above that needle is a check valve(not vissible). You risk damaging that check valve if you blow the air in this direction, as a check valve is there to make water flow in only one direction (out of the needle). A safer aproach would be to reomove the arm cover. Do this by rasing the arm, and locate, then remove the 2 screws. Lift cover off. Cut off zip-tie, then remove clear tube from the check valve. Remove 2 screws that hold down valve. Then pull valve down through frame. Simply blow it out where is tube connected. Rinse with water and repeat several times. You could also let the valve sit in vinegar overnight before doing this. You'll need a new zip-tie.
Mar 21, 2011
 B77 Problems
by: Ralph Wilkens

I purchased A B77 unit in August 2010 at a discount $125. For the first two weeks it worked great so I bought another smaller unit. That's how much I was impressed. That did not last long. Since about three weeks after I started using the B77 unit it has not worked properly. I called customer service on more than four occassions. The last time, March 2011. Now the unit continues to cut off while it is on. I am ready to trash the machine. I was very happy to find your site and realize that I am not just making these problems. I just remember to do my research in the future before purchase. thank you.
Mar 09, 2011
 would someone post a video?
by: Anonymous

Would someone with a smart phone or iphone shoot a video of this compressed air cleaning solution and post it on You Tube please
Feb 27, 2011
 Compressed Air
by: CBD

Where do you spray the air?
Feb 17, 2011
 where do you spray the air?
by: Anonymous

where exactly do you spray the air?
Feb 01, 2011
 3rd machine with slow drip and 3oz of coffee. Aggghhh...
by: Anonymous

This is my third replacement machine in 2 weeks. They all are doing the same thing. The current one has only brewed 2 cups of coffee. It drips really slow and I only get about 3 oz of coffee. I tried the upside down technique twice and I resorted to the flexible straw on the inside tip. Its like syphoning gas. There is alot of resistance and the straw collapse a few times. But with determination and about the 5-6 time it finally gives way. BE CAREFUL! If your holding chamber is hot, you will get burnt. BUT...... it works like a dream! Looks like I won't have to box another one up this week, I wish I would have read this site 2 weeks ago.
Feb 01, 2011
 Nothing Worked!!!
by: Anonymous

Our coffee maker wasn't making the correct size cups, then the descale came on. I followed directions didn't work. (we did it like 8 times!) Then I found this web site and tried to use the compressed air thinking yes finally a solution. Unfortunately this didn't work for us either. So I called Keurig customer service. I spoke with the nicest man who tried troubleshooting with me for an hour. Finally after a few failed attempts he said he was so sorry for the inconvience and he was going to send me a brand new Keurig (the updated version of the B70). I honestly didn't think this was possible we have had our coffee maker over a year so the manufacturer warantee is up, but he didn't even ask!!! Before you buy a new keurig try calling they were so nice and truly want to satisfy their customers.
Jan 30, 2011
 Slow drip and half cups
by: Jane

I have found that if the machine is left on all the time, it works great. I have been trying different K cups to see if the slow brewing/half cup of coffee made a difference. The Van Houtte Honduran K cups are heavy, maybe have too much coffee in them, other Van Houttes so far have not given me this slow drip problem. I have the Keurig Platinum, first one and got it at Xmas. I use filtered water, done the vinegar thing too. I won't be using the Van Houtte Honduran anymore.
Jan 28, 2011
 Canned air did the trick!
by: Anonymous

Thank you so much for your tip about using the canned air! We have owned our Keurig for about 18 months and started having the half filled cups about three months ago. We tried the cleaning with vinegar a couple of times; that didn't help at all. For the last two weeks we have tried purchasing a new machine and they have been out of stock in the stores around us.
Now after reading this tip I tried the canned air tonight, using it in every place there was an opening on the machine. Finally, a full cup was brewed! Now no need to purchase a new machine (at least for a while.) Thanks again!
Jan 28, 2011
 Canned air tip works!
by: Anonymous

We have had only 1 of these machines now for over two years. It started half filling cups about two months ago. We also used vinegar two different times to try to clean the machine, but it didn't help at all. I have tried to buy a new one for the past two weeks, but I have not found them available in stores to buy. Luckily, tonight I found this thread on the internet and tried the canned air blowing it in every opening I could find on the Keurig. Finally, a full cup was brewed! It hasn't worked this well since before Christmas. Now maybe I can use this machine a while longer. Thanks for the useful tip!
Jan 28, 2011
 awesome!
by: Anonymous

This thread just saved us from buying a new machine. Ours has had the "not sucking" problem for months...Keurig support was NO help. Descaling didn't work. Vinegar didn't work. BLowing compressed air through the overflow line resulted in a wad of who-knows-what (probably kitty fur...it's everywhere in our house)being dislodged & made visible. Once it was removed the machine acts like brand new again. We're definitely putting this on our 'monthly maintenance' list. Thank you so much for sharing your idea! :)
Jan 14, 2011
 Compressed air
by: Anonymous

Believe it or not I am getting my 3rd Keurig machine in less than a year. They have discontinued the B70 and they are sending me a B76. I really just want a machine that works and do not want a new machine every 4-5 months.

I did try the compressed air trick on my 2nd machine, and so far so good. What I did was use the air with a tube and shoot it into the water valve that was dispensing water back into the reservoir. Keep a mug handy because water shoots out where the coffee comes out. Once I cleared out all the water, I then ran 3 - 10oz cups in a row. The tech told me this resets the machine somehow. It's been a week so far with no problems(fingers crossed). Can't wait for my 3rd machine which is in transit!
Jan 09, 2011
 Good Tip
by: Anonymous


I just tried the compress air and it worked. Though for me didn't work until i shot around where the water pours out. Anyways saved me from buying another one. Thanks! Good tip.
Jan 07, 2011
 Where do I spray the air.?
by: Chris

I have seen these comments and they make sense re: forcing air into the unit. There are 2 deplugging places that I know of...one of the bottom where it goes into the cup and three on the top where the water comes in; YOU MUST TURN THE unit over to access it. Also someone mentioned the water line?
Thanks
Chris
Jan 07, 2011
 Where do I spray the air.?
by: Chris

I have seen these comments and they make sense re: forcing air into the unit. There are 2 deplugging places that I know of...one of the bottom where it goes into the cup and three on the top where the water comes in; YOU MUST TURN THE unit over to access it. Also someone mentioned the water line?
Thanks
Chris
Jan 05, 2011
 Hot about my coffee
by: AAV

I have taken one machine back for exchange after the problem grew slowly til it just would not make a cup of coffee. The new machine is already doing the same thing. We use filtered pure water and are still having the issue. I will try the canned air idea. Thanks.
Dec 29, 2010
 Not Happy!
by: Anonymous

I too am on my second machine in 18 months (Keurig replaced the first)and had the same problem with both. The machine does not pump water anymore. Previously had a $30 Mr. Coffee that failed only after 12 years of service. Very disappointed!
Dec 26, 2010
 thank you
by: gordon

I tried all the vinegar fixes and used Dip It but my water only dribbled out. I used the air in a can and I now have a new machine. Keurig should use your suggestion but I'm sure they would rather have you by a new machine.
Dec 25, 2010
 Saved!
by: Mountain Mike

This tip saved our Christmas vacation. We bought a new Keurig for our vacation home in the mountains because we enjoy the one at home so much (which has never malfunctioned in two years now). The second day of the trip, the new machine stopped pumping water. We are in a remote location, so I could not find a replacement (had to opt for a standard coffeemaker for the interim). After reading this post I went and bought a can of compressed air and - BAM! it was working again. Thanks so much for sharing this wisdom. Keurig should pay you a royalty as this has likely saved hundreds or thousands of returns...

Merry Christmas!
Dec 22, 2010
 SMALL PUMP IN KEURIG UNIT
by: don

I bought three single cup units during the last several years. Each one stopped pumping water. I took one unit apart and removed a small pump. No fun to take apart, but it can be done. I tried to get the pump part number from Keurig, but they said that they could not give out this info. I guess they want the pump to fail after a year, so we can buy a new unit. Still trying to find a pump, and if I do, I'll let everyone know how to get one. No guarantee that the pump is the problem, but if the air does not work, it seems like it must be a faulty pump, or an electronic problem. To bad they do not work for a least a couple of years without any problems--I like the unit, since it brews coffee just as strong a Starbucks.
Dec 13, 2010
 Compressed air
by: B70 owner

Hey thanks to who ever come up with the idea of compressed air to unplug the coffee maker. I tried it, as I also thought it off to the store to purchase a new machine. What the heck might as well give it a try, can't hurt anything. Well it now works like a new machine. But I wonder is there a small screen in the inner workings of the coffee maker that slowly gets plugged? And all one is doing is temporary at best. Only time will tell.
Funny thing is all this trouble started once we cleaned out the machine with vinegar.
Nov 30, 2010
 Compressed Air
by: Anonymous

Where exactly are you spraying the compressed air into...the piercing needle or somewhere else?
Nov 21, 2010
 clogged fill line
by: jon

tried the air can.......GREAT IDEA!!!!!!
worked thought i would end up throwing it way, thanks for the tip.
Nov 18, 2010
 awesome advice
by: Mr Delta 9

I just gave my B70 brewer a shot of compressed air through the overflow port in the water tank and its working great!!!!Thanks for the awesome advice now I can have my cronic and coffee
Nov 12, 2010
 THANK YOU SO MUCH
by: DJ

After de-scaling twice I still was just getting a trickle of water out of my machine. Being frustrated, and not really wanting to spend the money to purchase a new machine (mine was less than two years old) I decided to check on line for suggestions. This worked wonderful. Thank you so much!
Nov 10, 2010
 Thank you!
by: Jen

We had the same problem in our office. The tank water was hot because it was backing up everytime we tried to run it. We were about ready to toss the machine... but after a little research we came across this great tip! We used the can of air and it started working again! Thanks for sharing this great idea.
Nov 07, 2010
 Worked!!!!!
by: Anonymous

Thank you so much. This is my second Keurig because my first one did this same thing and I bought a new one after trying everything but did not see this until I started having problems with my new one after about 5 months. Enjoying my cup of coffee now. Thank you again!!
Nov 04, 2010
 Keurig B77 water problem
by: Doug Lima

The machine pumps hoot water into the tank only.All the water lines are clear and clean. Should I junk it. Its a little more than a year old.
Sep 27, 2010
 It works
by: Anonymous

Shooting air in the top piercing hole worked for me, also. Great suggestion!!
Jul 28, 2010
 Hey! That worked!
by: Anonymous

I tried it using the can of air with the straw attached. I stuck it down in the water intake and sprayed a bunch of times and after a couple minutes some white stuff sprayed back out of the whole. The next cup I ran was totally full! Just like new! (BTW, Kuerig's recommended de-scaling process takes about 4.5 hours...glad I didn't have to do that!)

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