Defective Keurig Platinum Edition

Defective Keurig Platinum Edition

by Mary B
(New Berlin, Wisconsin)

I ordered the Keurig Platinum Edition from QVC the 1st week of December. They apparently were very popular because I was told they were sold out and I would be put on a "Wait list".

I received my brewer towards the end of January and I thought it was the greatest. Coffee was fast and delicious. But the brewer only lasted until February 19th and then stopped working completely. QVC did refund my money and I notified Keurig of my dissatifaction.

A few days later a Customer Service Rep from Keurig called and said that they knew of some problems with the brewers and said he was Sorry for the inconvenience! Big deal, no offer of replacement or compensation of any kind. You'd think a brewer that is priced at over $150 would last more than 3 weeks and if the Company knew there was a problem they shouldn't have sold the brewers until the problem was fixed. Now I have a cupboard full of K-Kups but nothing to brew them with.

THANKS ALOT KEURIG!!

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Defective Keurig Platinum Edition

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Jul 25, 2010
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Yet another defective Keurig Coffee Machine
by: Anonymous

I too have had problems with the Keurig machines, not once, but twice. After getting the round around from Keurig the first time, I returned the product to Bed, Bath and Beyond, where I purchased it. They said I was the first to return. Not ture. Two friends had returned theirs prior. Still I upgraded and 2 months later, have the same issues. Keurig if you are reading this.....there are too many other companies that want our business, get your act together!

Thanks,

Hank
Denver, CO.

Mar 29, 2010
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Keurig Platnum Brewers
by: Anonymous

I ordered a platnum brewer from Keurig and it never worked from the get go. It would shut itself off and would not brew. After going thru hell and back with Keurig, they sent me another Platnum Brewer, which is doing the same identical thing. Now when I call Keurig, they tell me I have to speak with a technician to trouble shoot. But the technicians are never available when I'm home from work at night. This is pure bullshit. All I want is a keurig that works, I don't care what model it is anymore, just give me something that works!!!!!

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