Black And Decker ODC325N Space Maker Coffee maker's Junk

by Marvin
(Alabama)

Yes I own Two Black and Decker ODC325N Space maker Coffee maker's, the warmer plate still works, and since they were purchased several years ago and not put into service until this year they were not covered by the warranty.

They Both lasted about six to nine months before the Brewing element went out. I thought "Oh no big deal, I'll just order the parts I need to repair them"

Upon contacting Black And Decker/Salton I received the following letter in response:

"Thank you for contacting Applica Consumer Products, Inc., a subsidiary of Salton, Inc. We value you as a customer and appreciate your patronage.

In reference to your parts inquiry, the parts requested are not consumer replaceable items; therefore, we are unable to provide them."

They went on to tell that they use only the highest quality parts BLA,BLA,BLA This IS an INSULT ! they didn't ask if I was a dealer or repair shop, Just implied that ALL Consumers are too stupid to work on their JUNK ! Why In the world Would I spend another fifty or sixty dollars EACH for their product (made in China) when I can purchase another Chinese made product for Less than ten dollars?

All this stuff is being sent to our landfills when it could be repaired, Salton is just trying to cover their _$$, by not selling parts to the consumer, they avoid any liability. Personally I will NOT purchase another Black and Decker product and I will be very careful when Buying any other Salton product